When you arrive at the Medical Centre, our staff will greet you and seat you at the waiting room. We will examine you as quick as possible – average waiting time is 15 minutes.
Same day appointments are also available in most cases. If you call late in the day, you may have to come for the “walk-in” clinic the next morning.
What happens if I am a new patient?
You may have referred yourself, have been referred by another specialist or by Medical Insurance. We will discuss your problem and ask about your medical history. A thorough examination will then follow. We may request examinations and tests to assist and support our diagnosis.
X-rays, blood / urine analysis, ultrasonography, MRI, endoscopy can all be performed with no delay in the same building or at a nearby facility. If you have previous examinations and tests related to your current condition, please bring those along to the consultation. Also bring any copies of letters from other doctors or recent medication. It will help us to help you.
We will discuss with you the results of your examinations and we will recommend the proper treatment. Some conditions may be faced immediately by conservative or surgical treatment. In case you need surgery requiring general anesthesia, we arrange routine or urgent transfer by quick land transportation, state or private air ambulance to the right facility or to your preferred destination (subject to stable medical condition). In special cases a patient can be escorted.
Otherwise, depending on the results of your examinations, the nature of the medical problem and your holiday plan, we will discharge you from our clinic, refer you on to another health professional or book you for surgery. If follow-up consultation or further consultations are required, we will indicate this and the staff will let you know the date and time of your next appointment. You may also view your next appointment on our secure patient portal on this website.
Do you have Imaging (x-rays, ultrasonography, CT-scan) facilities?
Ordinary x-rays, panoramic mouth views, ultrasonography , endoscopy, CT-scan, bone mass density scanner or laser imager ( digital developer ) can be performed on location.
Can i request a specific provider during the walk-in hour?
Not all providers are available during walk-in. Walk-in patients are seen first come/first served.
What happens if I need an intramuscular or intravenous injection?
Certain cases require injections for quick and full recovery. These can include antibiotics, anti-inflammators, local anesthesia or steroids.
Steroids and local anesthesia injections are administered by Doctors and anti-inflammators / antibiotics by an experienced nurse under our supervision.
Can I be assured of total confidentiality?
All our employees sign a confidentiality agreement regarding the use and care of your medical information. This is a cardinal rule for our practice. We understand our legal obligations to protect your privacy according to the privacy provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which is federal law. Ask us at any time about any of your concerns regarding privacy and confidentiality.
What happens if I need a prescription?
We may prescribe for example analgesia treatment for your condition. Please let us know in case you have any allergy or other medical condition.
If you have already been taking drugs prescribed by your home doctor, please bring them with you for clarification or possible drug interactions and correlations with the new condition.
In the case you need a refill
We ask that you be responsible for anticipating the need for refills. Requests may take up to 72 hours to process. You can request a refill via our secure patient portal or by calling our helpline: 972-230-8881.
Insurance and Billing
What insurance plans do you accept?
We participate in most HMO, PPO, and traditional indemnity insurance plans. Call our office to inquire about your particular plan.
If you have no insurance coverage then you will be expected to pay the bill in cash or credit card at the end of consultation. The original receipt, the signed copy of the credit card bill, the medical report in English and the results of tests performed are given to you in order to be delivered to your private or state insurance for reimbursement.
An estimate of consultation fees and costs, investigations or surgery are available on request.
Do I need referral?
If you have private insurance with an affiliate, the referral can be sent from your insurance company to us by fax or e-mail. We suggest that you contact your insurance in order to obtain this referral before your visit to our offices.
If you don’t have an insurance coverage, feel free to come to our Medical Centre. The billing procedure is as explained above.
Do you have parking facilities?
Free Parking is available in front and around the Medical Centre.
What's the medication "call-in" policy? What about narcotics?
We don’t call in most medications, as this is not a good practice. We DO NOT call in narcotics. If you think you need treatment for a problem, come in and let one of our providers examine you.
How do I get in contact with someone in an emergency?
In cases of emergencies, you should always dial 911.
What's a "PA?"
PA stands for Physician’s Assistant. A PA has several years of postgraduate training in clinical medicine after a college degree. Our PAs are board certified and take continuing medical education courses every year just like our physicians do
When should I have a complete physical?
In general, you should have one every five years in your twenties, every three years in your thirties, every other year in your forties, and every year after fifty. Women should have a yearly Pap test and a mammogram every year after forty.
Who do I call if I have a question about my bill?
The business office can be reached at 972-230-8881 option 2. Or you can use the secure patient portal and “Ask A Biller”.